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Edinburgh People's Survey Liberton & Gilmerton
The Edinburgh People's Survey (EPS) was introduced in 2010 to provide one large comprehensive survey of Edinburgh residents. This has replaced the previous Annual Neighbourhood Survey (ANS) and the Edinburgh Residents Survey (ERS).
Residents' perceptions of the City of Edinburgh Council and its services
You can read the full 2013 report online. The was presented to the Council members in February 2014. The Liberton Gilmerton Summary is also available to download.
Each year the Council asks Edinburgh residents for their opinions, needs and satisfaction with the city and their neighbourhoods; what is the Council doing right, what needs to be improved and what they think about the services provided. This information is used widely across the Council to monitor performance and shape services in order to address local needs and priorities.
A total of 5,058 surveys of Edinburgh residents were carried out between 25th September and 20th November 2013. Surveys were undertaken in the street and in the home, with a sample designed to achieve robust data, accurate to +/-5% within each Neighbourhood Partnership area
Following the survey, qualitative research, involving focus groups, was undertaken to understand resident's perceptions and satisfaction in more depth. For example, their current feelings towards local public services, how they form their views of public services, what factors influence these and how these have changed and are changing.
The findings of this research will be communicated and discussed with managers and partners. Improvement actions will be developed based on the evidence and there will be customer feedback on how services are being improved to address residents' needs, concerns and priorities.
For further information, please contact:
Business Intelligence - Performance
Level 2.2
Waverley Court
4 East Market Street
Edinburgh
EH8 8BG
Email:
Tel:
